How to Fix It Not Draining on a Bosch SHX78CM5N (800 Series) Dishwasher, Step by Step Instructions
Step by step instructions for the Bosch SHX78CM5N (800 Series) (built in dishwasher, 800 series, crystaldry). Parts and access points can differ a little by production year. The steps below cover the common layout for this platform, and the model notes flag its quirks.
You can fix a dishwasher that won’t drain on a Bosch SHX78CM5N (800 Series) yourself in 30 to 60 minutes. Difficulty is easy. A pro charges $100 to $300.
- 5 steps, 30 to 60 minutes, easy difficulty.
- Tools you need are cup and towels for bailing, screwdriver, wet/dry vac (helpful).
- Parts to buy are none for most fixes. Drain pump if the whole path checks clear.
- Unplug the machine before you start.
Standing dishwasher water can hide glass shards, bail with a cup, not bare cupped hands.
Tools
- Cup and towels for bailing
- Screwdriver
- Wet/dry vac (helpful)
Parts
- None for most fixes. Drain pump if the whole path checks clear
Step by step
-
1 Bail the standing water
Cup, towels, or wet vac the pool so you can see the tub floor.
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2 Clean the filter and sump
Twist out the filter (see the filter guide) and check the sump beneath for the usual suspects. Glass, labels, a pistachio shell perfectly sized to block the drain port.
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3 Check where the hose ends
Under the sink. Is the drain hose kinked? If it connects to a garbage disposal installed in the last year, verify the knockout plug was punched out, the #1 "new disposal" mystery.
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4 Clear the air gap if you have one
The chrome cylinder by the faucet. Pop its cap and clean out the debris. A clogged air gap backs the whole system up.
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5 Run a rinse cycle and listen
A healthy drain pump makes a steady hum with gurgling water. Silence or grinding with a clear path = the drain pump itself, cheap part, moderate access.
Bosch SHX78CM5N (800 Series) notes & error codes
The constantly running drain pump on an E15 is the machine protecting the kitchen floor, not a pump fault. Tilt the unit forward to drain the base pan, then find the actual leak, replacing the pump on an E15 fixes nothing.
| Code | What it means |
|---|---|
| E15 | Water in the base pan, leak protection active |
| E24 | Drain blocked |
| E22 | Filter blocked |
| E09 | Heating element fault |
| E01 | Control board fault |
Full details for this machine, common problems, causes, and costs, are in the Bosch SHX78CM5N (800 Series) repair guide. The general version of these instructions is here.
If the path is clear and the pump is silent, replacing it means tipping the machine out from the counter on most models, a fair place to hand off, and still a modest repair bill. If you'd rather skip it entirely, find a dishwasher repair pro near you
What this repair costs professionally
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