How to Replace the Shift Actuator on a GE GTW720BSNWS Washer — Step-by-Step Instructions
Step-by-step instructions for the GE GTW720BSNWS (top-load washer, 4.8 cu ft, smart). Parts and access points can differ slightly by production year — the steps below cover the common layout for this platform, and the model notes flag its quirks.
Unplug the washer and shut the taps. You’ll tilt the machine back — have a helper steady it or lean it securely against a wall. Never work under an unsupported washer.
Tools
- 1/4" socket set
- Work gloves
- A helper or wall to lean the washer against
Parts
- Shift actuator for your model (VMW-platform Whirlpool/Maytag/Kenmore/Amana)
Step by step
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1 Confirm the symptom
Won’t spin, stops after wash, or F7E1/F7E5 codes on a modern top-loader = actuator until proven otherwise. It’s the #1 failure on this platform.
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2 Tilt the washer back
Empty it, unplug, disconnect hoses if needed, and lean the machine back about 45° against a wall — the actuator is on the underside of the gearcase, visible from the front underside.
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3 Remove the old actuator
Two 1/4" screws and one wiring plug. Note how the shift lever sits before pulling it out.
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4 Seat the new one
Slide the new actuator so its fork engages the shift slider, snug the screws, and click the plug home. If it won’t seat flush, the splutch cam underneath may be mispositioned — rotate the basket slightly and retry.
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5 Stand it up and calibrate
Reconnect everything and run the calibration/diagnostic cycle for your model (for most VMW machines: a specific knob sequence — check your tech sheet inside the console or base). Then run a rinse & spin to confirm.
GE GTW720BSNWS notes & error codes
Bulk detergent systems clog when thick or concentrated detergent is used. Flushing the passages and advising a thinner detergent resolves most dispense complaints without parts.
| Code | What it means |
|---|---|
| Lid lock blink | Door circuit fault |
| Flashing lights | GE reports faults by blink pattern — count against the service chart |
Full details for this machine — common problems, causes, and costs — are in the GE GTW720BSNWS repair guide. The general version of these instructions is here.
If a new actuator throws the same codes, the splutch or the board is next in line — a pro can bench-test all three in one visit instead of you buying parts one at a time. If you'd rather skip it entirely, find a washer repair pro near you →
What this repair costs professionally
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