How to Fix a Frozen Ice Maker on a Samsung RF28R7351SG Refrigerator, Step by Step Instructions
Step by step instructions for the Samsung RF28R7351SG (french door refrigerator, twin cooling). Parts and access points can differ a little by production year. The steps below cover the common layout for this platform, and the model notes flag its quirks.
You can fix a frozen samsung ice maker on a Samsung RF28R7351SG yourself in 30 minutes + defrost time. Difficulty is moderate. A pro charges $150 to $350.
- 5 steps, 30 minutes + defrost time, moderate difficulty.
- Tools you need are hair dryer (optional), towels.
- Parts to buy are for the permanent fix. Samsung ice room seal/fix kit per the service bulletin for your model.
- Hand off to a pro at step 4 if it goes wrong.
Don’t chip at ice with anything sharp, the ice room hides coolant lines and wiring.
Tools
- Hair dryer (optional)
- Towels
Parts
- For the permanent fix. Samsung ice room seal/fix kit per the service bulletin for your model
Step by step
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1 Force defrost the ice room
On most Samsung french doors. Hold Freezer (or Fridge) + Power Cool/Lighting for ~8 to 12 seconds until the panel blanks, then tap until "Fd" shows. The unit heats its evaporators and melts the ice block over 20 to 60 minutes. Towels under the ice chute.
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2 Clear and restart the maker
Once thawed, empty the bucket, press the ice maker’s reset button (under the front lip of the maker), and let it cycle. Ice production resumes over the next day.
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3 Understand why it froze
Warm, moist fridge air leaks into the ice room through gaps around the maker housing and auger, frosting everything. That’s the design flaw behind the class action, defrosting alone treats the symptom.
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4 Apply the real fix
Samsung’s service bulletins prescribe sealing the ice room gaps (kit or approved sealant) plus updated parts on some models. Handy owners do the seal themselves. The kit is inexpensive.
🔧 Hand off point. A tech who knows the bulletin does the full seal + parts update in one visit, worth it if your maker refreezes within weeks of a defrost. find a refrigerator repair pro near you -
5 Keep it healthy
Keep the fridge at 37°F, don’t leave doors ajar, and if your model has one, keep the ice maker sensor area clear when refilling.
Samsung RF28R7351SG notes & error codes
Two magic tricks every owner should know. OF OF means demo mode (the fridge looks on but won’t cool, a button combo fixes it free), and any ice maker repair should cite Samsung’s service bulletin fix kit, because installing a bare replacement maker without the sealing kit just restarts the clock on the same failure.
| Code | What it means |
|---|---|
| 22 E / 22 C | Fridge fan error |
| 21 E | Freezer fan error |
| 5 E / 8 E | Sensor errors (fridge/ice room) |
| OF OF | Demo mode, cooling disabled, exit via button combo |
| 84 C | Compressor lock/current fault |
| 88 88 | Power glitch, reset power |
Full details for this machine, common problems, causes, and costs, are in the Samsung RF28R7351SG repair guide. The general version of these instructions is here.
If you’ve force defrosted twice and it still ices up, stop repeating the loop, the bulletin fix (and checking for a failed ice room fan) is a one visit professional job. If you'd rather skip it entirely, find a refrigerator repair pro near you
What this repair costs professionally
Sources
Where the safety, regulatory and warranty claims on this page come from. Repair costs are our own figures based on Arizona market rates and OEM parts pricing.
- Stationary Refrigeration and Air Conditioning (Section 608) U.S. Environmental Protection Agency Refrigerant handling rules and the certification required to open a sealed system.
- Section 608 Technician Certification U.S. Environmental Protection Agency Which certification type covers household refrigerators and freezers.
- Product Recalls U.S. Consumer Product Safety Commission Checking whether a specific appliance is subject to a safety recall.
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